Speaking with bold assurance :How to become a persuasive communicator /Bert Decker, Hershael W. York.

Decker, Bert.

Speaking with bold assurance :How to become a persuasive communicator /Bert Decker, Hershael W. York. - Nashville Broadman Press 2001

Why bold assurance? -- The basis of bold assurance -- What counts in communicating -- The nine behavioral skills -- The content skills -- Applying bold assurance

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Oral communication -

Assurance

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