TY  - BOOK
AU  - Decker, Bert.
TI  - Speaking with bold assurance :How to become a persuasive communicator /Bert Decker, Hershael W. York
SN  - 0805422102
U1  - 261.5 
PY  - 2001///
CY  - Nashville
PB  - Broadman Press
KW  - Oral communication -
KW  - Assurance
N1  - Why bold assurance? -- The basis of bold assurance -- What counts in communicating -- The nine behavioral skills -- The content skills -- Applying bold assurance
ER  -